Return Policy

At Shopivoz, we understand that sometimes a product may not meet your expectations. Our return policy is designed to ensure that you have a hassle-free experience when it comes to returning items. We want you to feel confident in your purchase, knowing that we are here to assist you if needed.

To initiate a return, please ensure that the item is in its original condition and packaging. This includes all accessories, manuals, and any promotional items that may have been included with your purchase. We recommend that you keep your receipt or proof of purchase, as this will be required to process your return.

Returns must be made within a specified timeframe from the date of purchase. Please check our website for the exact duration of our return window. If you are outside this period, we may not be able to accept your return.

To start the return process, please contact our customer service team. They will guide you through the steps necessary to return your product. You may be required to provide details such as your order number and the reason for the return.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

In the case of exchanges, we will replace items only if they are defective or damaged. If you need to exchange it for the same item, please contact us for further instructions.

We value your satisfaction and strive to make our return process as smooth as possible. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team for assistance.